Tonight between 2:20 a.m. to 3:50 a.m. the central storage service DESY Sync and Share was not reachable. Therefore the following web sites were not available:

https://sas.desy.de
https://syncandshare.desy.de
https://syncundshare.desy.de
https://syncnshare.desy.de
https://share.desy.de
https://desycloud.desy.de

Also affected was the synchronization with local devices using the data synchronization software (Nextcloud Client). Thus, the synchronization was currently not possible.

The problem was solved on April 23, 2024 at 3:50 a.m.

Trouble caused by: There was a problem with the Sync and Share database servers.

Today, Friday, 19.4.2024 from 07:00 to 12:00, there were isolated disruptions due to a consolidation of the SAN storage located in the AFS.

The problem has been resolved

Trouble caused by: Problem due to Consolidation of the SAN Storage in the AFS

more information about this entry

Today, Donnerstag, 11.4.2024 between 02:20h and 07:16h there was a problem concerning the central file system AFS.

Therefore the login to some central Linux systems (e.g. bastion.desy.de) were not possible for the affected accounts. In addition, access to the AFS user directories of the affected accounts as well as to some AFS group directories were not possible.

Trouble caused by: Problem with a process that required a restart of the affected machine

The problem has been solved.

-----------------

Since today, Monday, 08.04.204 the portal server for the DESY WLAN Science Hotspot is troubled.
New registrations to the DESY WLAN Science-Hotspot are currently not possible.
Existing connections are not affected.

Our colleagues are working on a solution to the problem.
In the course of troubleshooting, the system must be restarted.
As a result, access to the DESY WLAN Science hotspot will be temporarily unavailable for everyone.

Trouble caused by: Unknown

more information about this entry

The problem has been solved.

-----------------

Today, Tuesday, 02.04.2024, as of 10:00 h the central service form management - FMS is not available.

We are working on a solution of the problem.

Trouble caused by: Unknown

more information about this entry

The problem has been solved on 21.02.2024.

-----------------

Since today, Dienstag 20.2.2024, about 14:30h the central Wiki Service Confluence (https://confluence.desy.de) is not or partly not available.

We are working on a solution with highest priority.

Trouble caused by: Unkwown

more information about this entry

The problem has been solved.

-----------------

Since today, Thursday, 08.02.2024 the NAF Jupyter Service (https://naf-jhub.desy.de) is disturbed. It is currently not possible for some users to spawn Jupyter Servers.

We are working on a solution to this problem.
more information about this entry

The problem has been solved.

-----------------

Since 26.01.2024, about 9 h until probably 09.02.2024 18 h the yellow highlighted message appears when calling the TeamViewer software after logging in:
"Sorry, the invoice for your license is overdue. ..."

Please ignore this message.

The responsible colleagues are in the process of rectifying the cause of this incorrect message.

Trouble caused by: Unknown - under investigation

more information about this entry

The problem has been solved at about 19:15. Therefore, all database-supported applications are available again. The only exception is the DESY Registry (htps://registry.desy.de), for which necessary maintenance work must be carried out at short notice. For details please see https://it-news.desy.de.

-----------------

Since today afternoon, Thursday, 25.01.2024 some database driven applications are not available.

Among others:
- Amfora
- AMS
- Easy
- Darf-Dachs
- DOOR
- FMS
- Gamma Portal

and more.

We are working on a solution to this problem with highest priority.

Trouble caused by: Disturbance of the database desy_db

more information about this entry

Since today Montag, 22.1.2024, about 17:00h access to the central Atlassian services is not possible from outside the DESY network.

Affected is mainly the following service:

- Confluence (https://confluence.desy.de)

The current accessibility of these services remain the same.
- JIRA (https://agira.desy.de)
- Stash (https://stash.desy.de)
- Bamboo (https://bamboo.desy.de)

The services are only available from the DESY internal network. So if you need to access one of these, please connect to the DESY internal network using SSH or VPN. Documentation about this can be found on the following web sites.

SSH Tunnel:
https://it.desy.de/services/uco/documentation/external_access

VPN:
https://it.desy.de/services/networks/vpn

Trouble caused by: Advice from the manufacturer due to a security vulnerability

The problem has been solved.

-----------------

Since today, Wednesday, 17.01.2024, 14:55 h, the central database system Oracle is down, all database and APEX applications are affected, except the document management system.

We are working with high pressure to solve the problem.

Trouble caused by: The Malfunction Occurred as a Result of the Maintenance

more information about this entry

The problem has been solved yesterday evening. All process tasks not delivered during the disturbance were delivered afterwards.

-----------------

Since today, Wednesday, 10.01.2024, about 9:00h the GO Portal (https://go.desy.de) is available to a limited extend.

Approval tasks cannot currently be delivered directly.

The GO-Portal is a web service for DESY employees to submit, among other things, holidays and business trips.

We are working on a solution with highest priority.

Trouble caused by: Problems in the User configuration

more information about this entry

The problem has been solved.

-----------------

Since today noon, 03.01.2024 there are problems wit hthe login to some Linux machines. Affected are also central Linux machines like pal.desy.de and paul.desy.de.

The cause is currently being investigated.

Trouble caused by: Currently still unclear, will be investigated subsequently

more information about this entry

The problem has been solved.

-----------------

Since today, Wednesday, 03.01.2024, about 11:20h the central service GO Portal (https://go.desy.de) is not or partly not available.

The GO-Portal is a web service for DESY employees to submit, among other things, holidays and business trips.

We are working on a solution with highest priority.

As soon as we have more detailed information about the impacts or the problem has been solved, we will inform you about it.

Trouble caused by: Follow-up problems due to yesterday's disruption of the BPM portal

more information about this entry

The problem has been solved at about 15:50h.

-----------------

Since today, Wednesday, 13.12.2023 about 14:00h there is a problem with the central database service Oracle. Thus, at least the following services are not or only partially available:

- TeamCenter
- https://passwd.desy.de
- PubDB (https://pubdb.desy.de)
- DOOR
- Some DESY web sites
- DESY Job Portal
- GO Reporting
- Application Management EASY (https://easy.desy.de)
- Quota Management Tool Amfora (https://amfora.desy.de)
- DESY Car Pool (https://carpool.desy.de)
- Dosimetry Applications (DESY and XFEL) (https://dosys.desy.de)
- DARF-DACHS (https://dd.desy.de)
- BELLE2-Management
- Projektträger
- Online Portals
- Wachbuch
- PIER-Administration
- Petra III Market Place
- Scicon
- ISS (https://iss.desy.de)
- Contract Management
- ZEUHA (https://zeuha.desy.de)

Trouble caused by: Disturbance in the Cluster Software due to a Security Patch

more information about this entry

On wednesday, 08.11.2023 from about 8:00h till 9:15h the login service was not available.

It was not possible to log in with accounts to the following services, among others:

- Zimbra Webmail
- DESY Sync & Share
- Indico
- other services of the Helmholtz-Cloud


Trouble caused by: Storage problem - The cause is still under investigation

The problem has been solved.

-----------------

Since yesterday, Dienstag, 7.11.2023, 22:00h the central service Document Management System d.3 (DMS) is not available.

We are working on a solution with highest priority.

As soon as we have more detailled information about the impacts or the problem has been solved, we will inform you about it.

Trouble caused by: Unknown

more information about this entry

The problem has been solved.

-----------------

From today, Wednesday, 01.11.2023, about 14:30h access to the central Wiki service Confluence (https://confluence.desy.de) is not possible from outside the DESY network.

The service is only available from the DESY internal network. So if you need to access Confluence, please connect to the DESY internal network using SSH or VPN. Documentation about this can be found on the following web sites.

SSH Tunnel:
https://it.desy.de/services/uco/documentation/external_access

VPN:
https://it.desy.de/services/networks/vpn

Trouble caused by: Serious security vulnerability in the system

more information about this entry

The problem has been solved.

-----------------

Since today, Wednesday, 01.11.2023, about 10:00h the 'Search' function in Confluence (https://confluence.desy.de) does not work.

It is being worked on a solution to solve the problem.

Trouble caused by: Not known

more information about this entry

The problem has been solved.

-----------------

Since today, Monday 30.10.2023, about 09:00h the central Wiki Service Confluence (https://confluence.desy.de) is not or partly not available.

We are working on a solution with highest priority.
more information about this entry

The problem has been solved.

-----------------

The print server failed again.
------------
Today, Friday, 27.10.2023 since about 8.00 am the Windows print service (adprint 11) is interrupted.

Printing in the secure V2 network (Subnet99) is not affected.

Work is in progress to fix the problem.

Trouble caused by: Server Problem

more information about this entry

The problem has been solved.

-----------------

Since yesterday, Wednesday, 25.10.2023, about 12:00h the export of PDF docments in Confluence (https://confluence.desy.de) does not work.

It is being worked on a solution to solve the problem.

Trouble caused by: Not known

more information about this entry

The problem has been solved.

-----------------

Since Monday, 23.10.2023 about 8:30h the login service is not available.

It is not possible to log in with accounts to the following services, among others:

- Zimbra Webmail
- DESY Sync & Share
- Indico
- other services of the Helmholtz-Cloud

Users who log on to the services with a DESY account are not affected by the maintenance.

Trouble caused by: Storage problem - The cause is still under investigation

more information about this entry

The problem has been solved.

-----------------

Since today, Thursday, 10/19/2023 approx. 2:50 am the central backups for TSL (Linux) and TSW (Windows) computers are not available due to a hardware defect.

Therefore, creating and restoring backups on the affected computers is not possible at this time.

A solution to the problem is being worked on.

Trouble caused by: Defective Hardware

more information about this entry

On Thursday, 18.4.2024 from 08:00 h until 14:00 h, the messaging service Mattermost (https://chat.desy.de) will repeatedly and on short-term not be available due to maintenance work.

Users of the Mattermost client must then reload the client.

Maintenance caused by: Update and conversion of the data memory

On Freitag, 12.4.2024, the monthly Windows Updates will be released. Please install them on your DESY Windows devices as soon as possible to ensure that they are up-to-date and secure.

To do this, connect your Windows device to the internal DESY network after the updates have been released. Use VPN if you are extern. When prompted or at the end of the day, restart or shut down your Windows device.

On Wednesday, 17.04.2024 from 17 - 20h it is not possible to guarantee trouble-free operation in the Windows environment. This is due to regular maintenance work on the central Windows servers.

It is recommended to log off or shut down DESY Windows devices on Wednesday before the maintenance starts. You should also log off from public Windows systems (terminal servers) beforehand.

Maintenance caused by: The monthly maintenance work on the appropriate central computers. This requires only in the most unfavourable case the entire period of 3 hours

On Thursday, 11.4.2024 from 10:00 h to 13:00 h, the form management service FMS (https://forms.desy.de) will not be available due to maintenance work.

All forms that are located on the FMS server (https://forms.desy.de) are not available during this time. This applies in particular to forms on the website https://www.desy.de/verwaltung/formulare/index_ger.html.

Please save your content in time!
Already saved forms and their contents will be preserved.

Maintenance caused by: Updates of the software

more information about this entry

The maintenance has been finished.

-----------------

Today, on Monday, 08/04/2024, at 2:30 p.m there will be a interruption of the central e-mail service (https://mail.desy.de).

During this time period, the access via the web interface will be interrupted temporarily. Access with Outlook or Thunderbird will only be possible to a limited extent. Shared folders and calendars may not be accessible.

When composing e-mails, please regularly save the current status in the drafts folder to avoid data loss.

Maintenance caused by: Update of the Certificates on the Zimbra Servers

more information about this entry

On Mittwoch, 20.3.2024 between 09:00h and 10:00h the DESY instance of the conference management system Indico (https://indico.desy.de) will not be available.

Please save and finish your work in time and keep presentations you need to retrieve from Indico during this time period on an alternative storage medium (e.g. USB stick or local drive).

Maintenance caused by: Indico Update auf 3.2.9

On Dienstag, 19.3.2024 between 09:00h and 10:00h the BELLE II instance of the conference management system Indico (https://indico.belle2.org) will not be available.

Please save and finish your work in time and keep presentations you need to retrieve from Indico during this time period on an alternative storage medium (e.g. USB stick or local drive)

Maintenance caused by: Indico Update to 3.2.9

On 19.3.2024 between 09:00 and 10:00 the HIFIS instance of the conference management system Indico (https://events.hifis.net) will not be available.

Please save and finish your work in time and keep presentations you need to retrieve from Indico during this time period on an alternative storage medium (e.g. USB stick or local drive).

Maintenance caused by: Indico Update auf 3.2.9

On Freitag, 15.3.2024, the monthly Windows Updates will be released. Please install them on your DESY Windows devices as soon as possible to ensure that they are up-to-date and secure.

To do this, connect your Windows device to the internal DESY network after the updates have been released. Use VPN if you are extern. When prompted or at the end of the day, restart or shut down your Windows device.

On Wednesday, 20.03.2024 from 18 - 21h (in Zeuthen until 20h) it is not possible to guarantee trouble-free operation in the Windows environment. This is due to regular maintenance work on the central Windows servers.

It is recommended to log off or shut down DESY Windows devices on Wednesday before the maintenance starts. You should also log off from public Windows systems (terminal servers) beforehand.

Maintenance caused by: The monthly maintenance work on the appropriate central computers. This requires only in the most unfavourable case the entire period of 3 resp. 2 hours

On Donnerstag, 14.3.2024 between 10:30h and 13:00h the DOOR System (DESY Online Office for Research with Photons, https://door.desy.de) will not be available.

During this time period the database of the DOOR system will still be accessible for the DESY Gamma Portal (https://gamma-portal.desy.de).

Maintenance caused by: Software Update

The maintenance has been finished.

-----------------

On Tuesday, 12.3.2024 between 06:30 h and 07:30 h the central production entity for the XWiki: https://xwiki.desy.de will not be available due to maintenance work.

Maintenance caused by: Installation of New Java Entity

more information about this entry

On Donnerstag, 7.3.2024 from 08:00 h to 15:00 h maintenance work will be carried out on the central e-mail service (mail.desy.de).

During the maintenance period there will be interruptions in access via the web interface (https://mail.desy.de). Access with Outlook or Thunderbird will be limited. Shared folders and calendars may not be accessible for a short time.

When composing emails, please regularly back up the current status in the Drafts folder to avoid data loss.

Maintenance caused by: Update of Zimbra to the up-to-date version

The maintenance has been finished.

-----------------

On Thursday, 7.3.2024 between 07:00 h and 08:00 h the preview entity of the Wiki service: https://it-xwiki-tst.desy.de will not be available due to maintenance work.

Maintenance caused by: Maintenance

more information about this entry

On Dienstag, the 5.3.2024 in the period of 11:00 and 12:00h, maintenance of the Keycloak central login service takes place.

During this time, it is not possible to log in to the following web-services:

- Indico (https://indico.desy.de)
- DESY Sync & Share (https://syncandshare.desy.de)
- DESY Mail (https://mail.desy.de)

Active connections will not be disrupted. Therefore, users who need the web services during the maintenance period should make sure to log in before the maintenance begins.

Maintenance caused by: Update to the newest version of Keycloak

more information about this entry

On Wednesday, 21.02.2024 from 18 - 21h (in Zeuthen until 20h) it is not possible to guarantee trouble-free operation in the Windows environment. This is due to regular maintenance work on the central Windows servers.

It is recommended to log off or shut down DESY Windows devices on Wednesday before the maintenance starts. You should also log off from public Windows systems (terminal servers) beforehand.

Maintenance caused by: The monthly maintenance work on the appropriate central computers. This requires only in the most unfavourable case the entire period of 3 resp. 2 hours

more information about this entry

The maintenance has completely been finished on 22.02.

-----------------

Since yesterday, 21.02.2024 the service is available again. Due to technical problems the maintenance work could not fully completed yet.

In very few individual cases, problems may occur with the accessibility of files. We are currently working on a solution to this problem.

---------------

On Mittwoch, 21.2.2024, between 08:00h and 18:00h the central storage services DESY Sync & Share and EXFEL Sync & Share won't be available.

If you need data from storage areas of the service during the maintenance, be sure to download or synchronize them before the start of the maintenance.

The sync clients do not have to be switched off during maintenance. The data synchronization will be paused automatically and continue after the maintenance work.

Maintenance caused by: Reinstallation of all components with current operating systems, upgrade Collabora and Nextcloud

more information about this entry

On Tuesday, 20.02.2024 from 7:30 am to 3:30 pm, the entire network supply in building 80d will be interrupted due to cable work in the fibre optic network.
A replacement supply is unfortunately not possible due to a lack of redundancy.

The following services are affected:

-- Data network supply LAN
-- WLAN
-- IP telephony

Maintenance caused by: Cable work for clearing the site for the construction of the new CAST building

more information about this entry

From Monday, 19.02.2024 9h until Wednesday, 28.02.2024 18:00h extensive cable work will take place between buildings 25a, 25b, 25d and 25e as part of the new CAST building.

The telecommunications infrastructure of numerous buildings has been and will be either replaced or completely converted to IP telephony. Where redundancies are available, these are being utilised in order to avoid service restrictions in the infrastructure services.

Where there is no redundancy, there will be service restrictions. Separate information on these will be provided in due course, as it is currently not possible to make an exact statement on service restrictions due to the progress of construction work and weather conditions.

The measures affect the traditional telecommunications and telephone infrastructure, as well as the network supply, which are located directly or indirectly in the vicinity of building 25d.

The following services are affected:

- Data network supply
- WLAN
- Telephony (analogue)
- IP telephony
- Mobile radio
- Company radio
- Fire and burglar alarm system
- Lift alarms (voice connection)
- Energy monitoring
- PETRA III (IT supply lines, for service interruptions on maintenance days)


Maintenance caused by: Cable work for clearing the site for the construction of the new CAST building

On Thursday, 1.2.2024 between 17:00 h and 19:00 h the central Wiki service Confluence (https://confluence.desy.de) will not be available.

After the maintenance, it is planned to enable accessibility from outside again (until the end of general Confluence support on 15.02.2024).

Maintenance caused by: Update of the server software

more information about this entry

The maintenance has been finished.

-----------------

The maintenance work could not be completed as planned and is therefore expected to continue until 12:00 noon.

-----------------

Dear colleagues,

as a follow-up to the Oracle infrastructure maintenance work on Wednesday, 24 January 2024, the registry DB needs to be maintained again.

The maintenance will take place on 26.01.2024 between 09:00am and 11:00am .

This affects the Registry 2.0 application and the platform adaptors.
This means that change and synchronisation processes will be unusable or non-functional for the duration of the maintenance.

Best regards,
your Oracle-Service

Maintenance caused by: Maintenance work

more information about this entry

Upate:
-------

Due to a problem with the emergency number -2500 during the call manager cluster update, further maintenance work was required at short notice to restore the availability of the emergency call, which resulted in a brief interruption

Another short changeover will be carried out this evening outside normal working hours.

---------------------------------------
From Monday, 29.01.2024 to Thursday, 01.02.2024 from 6:30 a.m. to approx. 9:00 a.m. maintenance work will be carried out on the telephony service. During this time, a "Re-registration" message may therefore appear sporadically on IP telephones.

On Thursday, 01.02.2024 there will be interruptions on Gigaset DECT devices (Wireless telephones).

Maintenance caused by: Maintenance work on the central telephony server (CISCO Callmanager)

more information about this entry

The maintenance of the DMS database (V-RAC) has also been finished since around 17:00.

-------------

The maintenance has been finished. Work on the DMS database (V-RAC) will take place subsequently as requested. In this respect, there may still be occasionally interruptions.

-----------------

The maintenance work could not be finished as planned and is still ongoing. We will inform you as soon as the maintenance has been completed.

----------------

Dear colleagues,
on Wednesday, 24 January 2024, there will be a maintenance on the Oracle infrastructures before noon.
Affected by the maintenance work are ALL databases/database-services.
There may be short service interruptions!

This is somewhat dependent on whether the software you are using is RAC-capable.

ALL database services are affected. For example:
- BPM
- DESY
- GIS
- IAM
- Registry
- DMS
- TeamCenter

Best regards,
DESY Oracle-Service

Maintenance caused by: Maintenance

more information about this entry

On Tuesday, 23.1.2024 from 08:00 h to 16:30 h maintenance work will be carried out on the central e-mail service (mail.desy.de).

During the maintenance period there will be interruptions in access via the web interface (https://mail.desy.de). Access with Outlook or Thunderbird will be limited. Shared folders and calendars may not be accessible.

When composing emails, please regularly back up the current status in the Drafts folder to avoid data loss.

Maintenance caused by: Adjustments at the network configuration

The maintenance has been finished.

-----------------

Update:
Maintenance is still ongoing and will be extended.
We will contact you as soon as the maintenance is completed.
Thank you for your understanding.

***************

On Wednesday, 17.1.2024 from 10:00h to presumably 12:00h a maintenance of the APEX environment (Application Express) on the Oracle database desy_db will take place to provide APEX version 23.2. APEX is a service which allows the development and provision of database-driven web applications.

Users should therefore finish their work by 10:00h.

During the infrastructure update, the APEX applications located on desy_db, iam_db, registry_db and bpm_db will not be available.

Due to this maintenance among others the following applications won't be available during maintenance works:

- Exhibitor (V1)
- BELLE2-Management
- DESY Job Portal
- Application Management EASY (https://easy.desy.de)
- Quota Management Tool Amfora (https://amfora.desy.de)
- DESY Car Pool (https://carpool.desy.de)
- Dosimetry Applications (DESY and XFEL) (https://dosys.desy.de)
- DARF-DACHS
- GO-Reporting
- IAM
- ISS
- M-Qualitymanagement
- PT Applications
- OAISys
- Online-Portals
- PIER-Graduate-School-Administration (also for WPC, COAST, DASHH)
- Petra III Marketplace
- Studentlab-Administration
- Summerstudents
- Registry
- Riskmanagement
- SAVE-Guardbook
- Contract Management
- ZEUHA (Inventory management for consumables)


As this is an infrastructure update, the subsequent necessary migration of the affected APEX applications as well as the information of their users is the responsibility of the APEX developers. More detailed information has been sent to the application developers by e-mail in beforehand. A separate e-mail was also sent to the IAM users.

Maintenance caused by: Infrastructure update of the central Oracle APEX environments on all databases

more information about this entry

The maintenance has been finished.

-----------------

Today, Monday, 15.01.2024 between 14:00h and 17:00h, the commandline based usage of the IP address management system QIP will not be available.

The QIP Scripts of the admins will not work during the maintenance.

The web interface of the QIP (https://qip.desy.de) is not affected and will be available.

Maintenance caused by: Reinstallation of the QIP-CLI

more information about this entry

On Freitag, 12.1.2024, the monthly Windows Updates will be released. Please install them on your DESY Windows devices as soon as possible to ensure that they are up-to-date and secure.

To do this, connect your Windows device to the internal DESY network after the updates have been released. Use VPN if you are extern. When prompted or at the end of the day, restart or shut down your Windows device.

On Wednesday, 17.01.2024 from 18 - 21h (in Zeuthen until 20h) it is not possible to guarantee trouble-free operation in the Windows environment. This is due to regular maintenance work on the central Windows servers.

It is recommended to log off or shut down DESY Windows devices on Wednesday before the maintenance starts. You should also log off from public Windows systems (terminal servers) beforehand.

Maintenance caused by: The monthly maintenance work on the appropriate central computers. This requires only in the most unfavourable case the entire period of 3 resp. 2 hours

On Thursday, 04.01.2024, maintenance work will be carried out on the central data network infrastructure between 04:00h and 08:00h.

The central services will be available without interruption if everything works as planned. However, it cannot be completely ruled out that there may be interruptions in the data network connection in the data center as well as in the central IT services.

If you use the central IT services and change data during the maintenance period, please save frequently during the maintenance period to minimize the risk of data loss.

Maintenance caused by: Network Maintenance and Blackout Tests in the Computer Center

On Thursday, 4.1.2024, between 03:30h and 08:00h the central storage services DESY Sync & Share and EXFEL Sync & Share won't be available.

If you need data from storage areas of the service during this period, be sure to download or synchronize them before.

The sync clients do not have to be switched off during this time period. The data synchronization will be paused automatically and continue afterwards.

Maintenance caused by: Precautionary measure due to the central network maintenance work taking place during this period

more information about this entry

On Wednesday, 03.01.2024, from 7:30 h to approx. 13:30 h, the cellular network in all XFEL buildings and tunnels will be interrupted.
During the interruptions, it will not be possible to make calls via the mobile network and existing calls will be disconnected.

Beyond this, there may be individual local interruptions of up to 5 minutes in all XFEL buildings and tunnels on 03.01.2024 until 16:00 h and on 04.01.2024 from 8:00 h to 12:00 h.

This is due to extensive cable work in the course of the new CAST building 111. See also IT-News announcement:
https://it-news.desy.de/?TicketID=830

Maintenance caused by: Extensive cable work

more information about this entry

On Donnerstag, 21.12.2023 from 08:00 h to 13:00 h maintenance work will be carried out on the central e-mail service (mail.desy.de).

During the maintenance period there will be interruptions in access via the web interface (https://mail.desy.de). Access with Outlook or Thunderbird will be limited. Shared folders and calendars may not be accessible for a short time.

When composing emails, please regularly back up the current status in the Drafts folder to avoid data loss.

Maintenance caused by: Update of Zimbra to the latest version.

From Monday, 18.12.2023, 7:30 a.m. until Wednesday, 20.12.2023, at 3:30 PM, cable maintenance will be carried out in the fiber optic network. Service interruptions are not expected during the cable work, as appropriate cable redundancy is available and the supply is secured secondarily.

The data network in the following buildings is affected by the maintenance work:
Bldg. 15 CSSB
Bldg. 27 Halle II
Bldg. 46g PxN
Bldg. 48f PxE
Bldg. 422a (R-Weg)

This is due to extensive cable work in the course of the new CAST building 111.
See also IT-News announcement:
https://it-news.desy.de/?TicketID=830

Maintenance caused by: Extensive cable work

On Freitag, 15.12.2023, the monthly Windows Updates will be released. Please install them on your DESY Windows devices as soon as possible to ensure that they are up-to-date and secure.

To do this, connect your Windows device to the internal DESY network after the updates have been released. Use VPN if you are extern. When prompted or at the end of the day, restart or shut down your Windows device.

On Wednesday, 20.12.2023 from 18 - 21h (in Zeuthen until 20h) it is not possible to guarantee trouble-free operation in the Windows environment. This is due to regular maintenance work on the central Windows servers.

It is recommended to log off or shut down DESY Windows devices on Wednesday before the maintenance starts. You should also log off from public Windows systems (terminal servers) beforehand.

Maintenance caused by: The monthly maintenance work on the appropriate central computers. This requires only in the most unfavourable case the entire period of 3 resp. 2 hours

From 15.12.2023 to 22.12.2023 and from 02.01.2024 to approx. 31.01.2024, extensive cable work will be carried out between buildings 25a, 25b, 25d and 25e as part of the construction of the new CAST building.

The telecommunications infrastructure of numerous buildings has been and will be either replaced or completely converted to IP telephony. Where redundancies are available, these are being used to avoid service restrictions for infrastructure services.

Where there is no redundancy, there will be service restrictions. Separate information on these will be provided in due course, as it is currently not possible to make an exact statement on service restrictions due to the progress of construction work and weather conditions.

The measures affect the traditional telecommunications and telephone infrastructure, as well as the network supply, which are located directly or indirectly in the vicinity of building 25d.

The following services are affected:

- Data network supply
- WiFi
- Telephony (analog)
- IP telephony
- Mobile radio
- Company radio
- Fire and burglar alarm system
- Elevator alarms (voice connection)
- Energy monitoring
- XFEL (IT supply lines) shutdown 30.11.2023 - 07.01.2024
- PETRA III (IT supply lines) Shutdown 20.12.2023 - 06.02.2024

All related work in the vicinity of XFEL and PETRA III will be carried out during shutdowns.

Maintenance caused by: Cable work to clear the site for the construction of the new CAST building

more information about this entry

The maintenance could be finished earlier than expected. The service is available again since about 11 a.m.

-----------------

On Dienstag, 12.12.2023, between 10:00h and 12:00h the central storage services DESY Sync & Share and EXFEL Sync & Share won't be available.

If you need data from storage areas of the service during the maintenance, be sure to download or synchronize them before the start of the maintenance.

The sync clients do not have to be switched off during maintenance. The data synchronization will be paused automatically and continue after the maintenance work.

Maintenance caused by: Necessary Upgrades of the Storage Backend dCache

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Today Mittwoch, 6.12.2023 between 15:00 h and 16:00 h the central Wiki service Confluence (https://confluence.desy.de) will not be available.

Maintenance caused by: Urgent maintenance work required in the short term

The maintenance has been finished.

-----------------

On Monday, 4.12.2023 between 09:30h and 12:30h the DOOR System (DESY Online Office for Research with Photons, https://door.desy.de) will not be available.

During this time period the database of the DOOR system will still be accessible for the DESY Gamma Portal (https://gamma-portal.desy.de).

Maintenance caused by: Software Update

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On Wednesday, 29.11.2023 from 8 h to 18 h the virtualization infrastructure (VMware) will be updated.

In the first step, the access dashboard vcenter (https://vcenter.desy.de/) will be edited and will therefore not be available. The virtual machines are then successively moved in order to be able to update the VMware hosts.
The services running on VMware are not affected by this.

The following services are affected:
Atlassian-Tools
Bastion
pubdb
Mattermost
FS Door
IDP
Indico
IPP EDMS, TC, PLM
MariaDB
Oracle Dienste
Mail
AFS
AMS
BPM
IAM
LDAP
NIS
Callmanager

Maintenance caused by: Update to the latest version 7

On Wednesday, 29.11.2023 from 8 h to 9 h, the telephone numbers listed below will be unavailable from outside for a short period of 10 to a maximum of 30 minutes. For external callers, there will be a busy tone or an announcement that the caller cannot be reached. Existing connections from or to outside will be disconnected.

The following numbers are affected:
+49 40/8998-0 (0000-9999) (Campus Hamburg)
+49 40/8994-0 (0000-9999) (Fax)
+49 33762/77-0 (000-999) (Campus Zeuthen)

Internal telephony will not be affected.
The DESY mobile phones will also continue to be reachable from DESY devices under the direct dial number 66-9-xxxx.

The reason for this is the relocation of the firewall for telephony to a separate data network. This is a precautionary measure to make the telephone system less dependent on other data networks in the event of an attack. As a result, telephony can function continuously in the event of an attack or be brought back online much more quickly than is currently the case.

The work cannot be carried out at any other time due to scheduling dependencies with Telekom.

Maintenance caused by: relocation of the firewall for telephony

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The maintenance has been finished.

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Today, Tuesday, 28.11.2023, network maintenance work will be carried out in building 1b between 11.30am and 2pm.

This is an extensive replacement of the hardware of around 650 switch ports, so there will be unavoidable network outages.

We will try to keep the disruption to a minimum.

The outage will affect the following services:

- Office network (only the office computers)
- WLAN
- IP telephones


Maintenance caused by: Currently insufficiently stable network supply

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From Monday, 27.11.2023 9 h to Tuesday, 28.11.2023 17 h the document management system d.3 (DMS) will not be available. The DSM is the central system for processing of documents as part of business administration.

During the maintenance work, it is not possible for users (among others PT, V4, V3) to log in to the service or work with it.


Maintenance caused by: Update of the system

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On Thursday, 23/11/2023, from 12:00 noon to 4:30 p.m maintenance work will be carried out on the central e-mail service (https://mail.desy.de).

During the maintenance access via the web interface will be interrupted temporarily. Access with Outlook or Thunderbird will only be possible to a limited extent. Shared folders and calendars may not be accessible.

When composing e-mails, please regularly save the current status in the drafts folder to avoid data loss.

Maintenance caused by: Modification of the network configuration on the Zimbra servers.

On Monday, 20.11.2023 between 8:00h and 9:30h the central Linux installation tool Foreman (https://foreman.desy.de) will be unavailable.
During this time frame no central Linux installations will be possible.

After the maintenance Foreman will be running with a new version.
The new version includes a new designed host detail page.
Adjusted documentation for this new detail page will be published on the Puppet wiki (https://it-puppet-web.desy.de/puppet/documentation) when the maintenance ends.

Maintenance caused by: Update of Foreman to a new version

On Freitag, 17.11.2023, the monthly Windows Updates will be released. Please install them on your DESY Windows devices as soon as possible to ensure that they are up-to-date and secure.

To do this, connect your Windows device to the internal DESY network after the updates have been released. Use VPN if you are extern. When prompted or at the end of the day, restart or shut down your Windows device.

On Wednesday, 22.11.2023 from 18 - 21h (in Zeuthen until 20h) it is not possible to guarantee trouble-free operation in the Windows environment. This is due to regular maintenance work on the central Windows servers.

It is recommended to log off or shut down DESY Windows devices on Wednesday before the maintenance starts. You should also log off from public Windows systems (terminal servers) beforehand.

Maintenance caused by: The monthly maintenance work on the appropriate central computers. This requires only in the most unfavourable case the entire period of 3 resp. 2 hours

The maintenance has been finished.

-----------------

On Tuesday, 14/11/2023, from 8:00 h to 17:00 h maintenance work will be carried out on the central e-mail service (https://mail.desy.de).

During the maintenance access via the web interface will be interrupted temporarily. Access with Outlook or Thunderbird will only be possible to a limited extent. Shared folders and calendars may not be accessible.

When composing e-mails, please regularly save the current status in the drafts folder to avoid data loss.

Maintenance caused by: Update of Zimbra to the latest version

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On Montag, 13.11.2023 between 12:00 h and 15:00 h the central Wiki service Confluence (https://confluence.desy.de) will not be available.

After maintenance, Confluence will be available again from the DESY intranet and internet.

Maintenance caused by: Update to close security gaps

The maintenance has been finished.

-----------------

On Freitag, 10.11.2023 from 08:00 h until 11:00 h, the messaging service Mattermost (https://chat.desy.de) is being maintened. During this time there might be brief interruptions to the service.

It will be necessary to reload the website or app.

Maintenance caused by: Update to a New Mattermost Version

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As of Thursday, 09.11.2023 approx. 12:00 h , logging in with DESY accounts to federated IT services will only be possible with a second factor.

Affected is the login with DESY accounts among others at Indico CERN, as well as all services offered within HIFIS. See:
https://helmholtz.cloud/services/

For more information on the federated registration procedure with DESY accounts, please visit the following website:
https://it.desy.de/services/login/federated_login_via_desy/

Maintenance caused by: change of the login procedure

On Tuesday, 07.11.2023 between 16:00h and 16:30h the request tracking system "Request Tracker" (https://rt-system.desy.de) will be unavailable for some minutes.

A few short interruptions in the accessibility of the
system are expected during this time.


Maintenance caused by: Update of the System

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On Thursday, 26.10.2023 from 09:00 h to 15:00 h maintenance work will be carried out on the central e-mail service (mail.desy.de).

During the maintenance period there will be interruptions in access via the web interface (https://mail.desy.de). Access with Outlook or Thunderbird will be limited. Shared folders and calendars may not be accessible for a short time.

When composing emails, please regularly back up the current status in the Drafts folder to avoid data loss.

Maintenance caused by: Migrating the DESY Email System to a new load balancer

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On Donnerstag, 19.10.2023 between 09:00h and 10:00h the BELLE II instance of the conference management system Indico (https://indico.belle2.org) will not be available.

Please save and finish your work in time and keep presentations you need to retrieve from Indico during this time period on an alternative storage medium (e.g. USB stick or local drive)

The maintenance is necessary due to short-term fixes of two bugs that currently limit the work with Indico.

Maintenance caused by: Bug fixing

On Thursday, 19.10.2023 between 09:00 and 10:00 the HIFIS instance of the conference management system Indico (https://events.hifis.net) will not be available.

Please save and finish your work in time and keep presentations you need to retrieve from Indico during this time period on an alternative storage medium (e.g. USB stick or local drive).

The maintenance is necessary due to short-term fixes of two bugs that currently limit the work with Indico.

Maintenance caused by: Bug fixing

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On Wednesday, 18.10.2023, the monthly Windows Updates will be released. Please install them on your DESY Windows devices as soon as possible to ensure that they are up-to-date and secure.

To do this, connect your Windows device to the internal DESY network after the updates have been released. Use VPN if you are extern. When prompted or at the end of the day, restart or shut down your Windows device.

On Wednesday, 18.10.2023 from 18 - 21h (in Zeuthen until 20h) it is not possible to guarantee trouble-free operation in the Windows environment. This is due to regular maintenance work on the central Windows servers.

It is recommended to log off or shut down DESY Windows devices on Wednesday before the maintenance starts. You should also log off from public Windows systems (terminal servers) beforehand.

Maintenance caused by: The monthly maintenance work on the appropriate central computers. This requires only in the most unfavourable case the entire period of 3 resp. 2 hours

more information about this entry

On Wednesday, 18.10.2023 between 09:00h and 10:00h the DESY instance of the conference management system Indico (https://indico.desy.de) will not be available.

Please save and finish your work in time and keep presentations you need to retrieve from Indico during this time period on an alternative storage medium (e.g. USB stick or local drive).

The maintenance is necessary due to short-term fixes of two bugs that currently limit the work with Indico.

Maintenance caused by: Bug fixing

more information about this entry

The maintenance has been finished.

-----------------

On Wednesday, 18.10.2023 between 8:00h and 10:00h, Foreman (https://foreman.desy.de) will be unavailable due to maintenance.

During this timeframe central Linux installations are not possible.




Maintenance caused by: Migration to a new database cluster

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On Tuesday, 17.10.2023, between 4 p.m. and 6 p.m., the DESY Sync & Share central storage service will be unavailable.

Please read this information completely. After the maintenance work, there are important changes that you should notice.

Before maintenance
===========
* If you need data from storage areas of the service during maintenance, be sure to download or synchronize them by the start of maintenance.

* Please close all open documents in OnlyOffice before,
as during the maintenance Only Office will be replaced by Collabora Online.

* If you are using WebDAV, please create a so-called app password on DESY Sync & Share and use this in the future to establish the connection.
https://it.desy.de/services/storage_services/desy_sync__share
-> "How do I create a so called App Password for a WebDAV Connection?"

After maintenance
===========
* After maintenance, logging in to the web service is only possible by entering the DESY user data and a one-time password (MFA):
https://it.desy.de/services/storage_services/desy_sync__share
-> "How do I login to the web site of DESY Sync & Share?"

* Please log out and log in again from all devices and browsers:
https://it.desy.de/services/storage_services/desy_sync__share
-> "How do I logout from Nextcloud Client?"

* Please also note the changes in setting up the Nextcloud client on smartphones and tablets:
https://it.desy.de/services/storage_services/desy_sync__share
-> "How can I login with my Smartphone / Tablet on the Nextcloud Client?"

Maintenance caused by: Version update, switch to Collabora and change of the login procedure

more information about this entry

On Tuesday, Oct. 17, 2023 as of 12.30 h there will be maintenance work on the load balancer lb-111-51 and lb-111-52

An interruption of services is not expected.

Maintenance caused by: Software security update

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On Thursday, 19.10.2023 between 09:00h and 10:00h the BELLE II instance of the conference management system Indico (https://indico.belle2.org) will not be available.

Please save and finish your work in time and keep presentations you need to retrieve from Indico during this time period on an alternative storage medium (e.g. USB stick or local drive)

The maintenance is necessary due to short-term fixes of two bugs that currently limit the work with Indico.

Maintenance caused by: Bug fixing

more information about this entry

The problem has been solved.

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Currently, when using the modern web interface of the mail service (https://mail.desy.de) after the logout an automatic relogin is performed. This way it is currently not possible to logout from the mail service using the modern web interface.

If you should observe this issue and using a desktop or laptop, you may switch to the classic web interface using the small wheel in the right upper corner and click on "classic web app". Afterwards use this view to logout.

A request for a solution to this problem was opened at the manufacturer.
more information about this entry

The problem has been solved.

-----------------

Update:

The central wiki service Confluence (https://confluence.desy.de) is accessible from external again since today, Monday 11.12.2023 around 3pm.

The services Bitbucket and Jira will continue to be accessible only internally until further notice.

-----------------

Atlassian services not available from outside the DESY network

From today, Wednesday, 06.12.2023, about 10h access to the central Atlassian services is not possible from outside the DESY network.

The following services are affected:
- Bitbucket (https://bitbucket.desy.de)
- Confluence (https://confluence.desy.de)
- Jira (https://agira.desy.de)

The services are only available from the DESY internal network. So if you need to access one of these, please connect to the DESY internal network using SSH or VPN. Documentation about this can be found on the following web sites.

SSH Tunnel:
https://it.desy.de/services/uco/documentation/external_access

VPN:
https://it.desy.de/services/networks/vpn

Caused by; Advice from the manufacturer due to a security vulnerability

more information about this entry

Discontinuation Jira
--------------------
(This information has already been sent directly to all Jira users on 27.02.2024.)
As of Tuesday 05.03.2024, the Atlassian Tool Jira will be set to read-only mode, therefore changes can no longer be made after this date. Access to these services is already only possible via the internal network.
The service will be switched off completely at the end of May. Temporary continued operation in read-only mode is conditional on any security vulnerabilities becoming known, which could necessitate a short-term shutdown in consultation with D4.
Therefore, please make sure that you migrate the data you need from Jira as soon as possible.
For the software issue tracking tool Jira, please use GitLab in the future: Service Website: https://gitlab.desy.de
Information: https://it.desy.de/services/gitlab_software_management
If you need support with data migration to GitLab, please contact gitlab.service@desy.de.
If you have any questions, please contact the central IT helpdesk (Tel: 5005, e-mail: uco@desy.de).

The problem has been solved.

The test e-mails can be recognized by the fact that they are not digitally signed as this is usually the case.

-----------------

As of today, Thursday, April 4, 2024, emails from the former Test-Registry 2 are being sent with outdated content. These emails should be ignored and deleted.

We are working on solution to this problem.
more information about this entry

(This information has already been sent directly to all Jira and Bitbucket users today.)

As of Thuesday 05.03.2024, the Atlassian Tools Bitbucket/Stash and Jira will be set to read-only mode, therefore changes can no longer be made after this date. Access to these services is already only possible via the internal network.

The services will be switched off completely at the end of May. Temporary continued operation in read-only mode is conditional on any security vulnerabilities becoming known, which could necessitate a short-term shutdown in consultation with D4.

Therefore, please make sure that you migrate the data you need from Bitbucket and Jira as soon as possible.

For the software versioning tool Bitbucket / Stash and the software issue tracking tool Jira, please use GitLab in the future:
Service Website: https://gitlab.desy.de
Information: https://it.desy.de/services/gitlab_software_management

If you need support with data migration to GitLab, please contact gitlab.service@desy.de.

If you have any questions, please contact the central IT helpdesk (Tel: 5005, e-mail: uco@desy.de).

Up to now access to Zimbra for mobile Samsung devices using the Active Sync protocol was limited to an older protocol version due to a recommendation of the manufacturer.

This has been changed, so mobile Samsung devices will now also use the current version 16.1, which has been activated on Wednesday morning 21.2.2024. Other mobile devices have been using this variant for some time, nothing has been changed here.

On Thursday, 18.01.2024, licenses will be released in the chat service Mattermost (chat.desy.de) by removing accounts that have not logged in to the service in 2021 and 2022.

The reason for this is that the maximum number of possible occupied licenses and thus registered accounts in the service has been reached and there is a need to free up a corresponding amount again.

As already announced in the past, the public storage service ftp.desy.de will now be taken out of service for good. The reason for this is hardware damage, the repair of which would require a disproportionate amount of time and effort.

No new FTP service will be set up, as there are already technically better and more secure alternatives. You should therefore switch to other storage services if necessary, such as DESY Sync & Share.

If you have any questions, please contact the central DESY IT helpdesk (e-mail: uco@desy.de, phone: 5005).

By the end of the year, the DESY data center and the UCO will be staffed and open as follows:

- Wed, 27.12. until Fri, 29.12.2023

IT-Helpdesk: 9:00h until 16:30h
Data Center: each day from 9:00h; Wed. + Thu. until 17:00h / Fri. until 15:00h

The processing of requests may take longer during these days.

During holidays the DESY computer center as well as the UCO won't be staffed and thus only the IT on-call service will be reachable on the following days:
- Mon., 25.12.2023
- Tue., 26.12.2023
- Mon., 01.01.2024

The usual regular service starts again on Tuesday, 02.01.2024.

The acceptance of goods during opening hours and the continuous supervision of critical services are guaranteed. The telephone numbers of the IT on-call service are known to the experiment and machine control rooms as well as the technical emergency service.
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As of 15.02.2024, support for the Atlassian tools Bitbucket/Stash, Jira and Confluence will end. After this date, the services will be read-only and changes can no longer be made. Access to the services will then only be possible via the internal DESY network.

Temporary continued operation beyond 15.02.2024 is conditional on any security vulnerabilities becoming known, which could necessitate a short-term shutdown in consultation with D4.

Therefore, please make sure that you migrate the data you need from Bitbucket and Jira before 15.02.2024; for Confluence, the data migration will be carried out centrally by IT.

For the software versioning tool Bitbucket / Stash and the software issue tracking tool Jira, please use GitLab in the future:
Service Website: https://gitlab.desy.de
Information: https://it.desy.de/services/gitlab_software_management

If you need support with data migration to GitLab, please contact gitlab.service@desy.de.

A central migration of the data for the Confluence wiki service is in preparation. The administrators of the Confluence Spaces will be contacted by IT for this purpose.

If you have any questions, please contact the central IT helpdesk (Tel: 5005, e-mail: uco@desy.de).
more information about this entry

Today, Friday, 10.11.2023 from 18:00 h, the Atlassian service Bamboo (https://bamboo.desy.de) will be taken out of service due to a critical security vulnerability.

The service has not been used in the past 30 days and a current need is not noticable. With regard to the security of the Bamboo system environment as well as to the overall operation safty this is necessary and justifiable from our point of view.

If you still have a need for the bamboo.desy.de service, please contact uco@desy.de.

more information about this entry

Atlassian will no longer offer technical support and security updates for Confluence and other Atlassian products from February 2024.
In advance, all existing Confluence areas will be successively migrated to the successor system XWiki.

The schedule of the respective migration will be announced to the administrators of the Confluence areas (space administrators) in time.