Currently, DSM-based installations of Microsoft Office, Visio and/or Project 2019 sometimes fail. The cause is under investigation.

Trouble caused by: Unkown

The power connection at the DESY site in Zeuthen has been fully restored.

In order to supply the campus with regular power again, a shutdown is planned for Monday, 06.05.2025 to switch over to the power supply.

On Tuesday, 07.05.2025, the data center will be powered up again in a controlled manner. From noon, largely normal operation should be possible again - however, there may still be restrictions.

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Since Monday, 21.4.2025, 12:00h the DESY location in Zeuthen is not available.
The campus is closed and may currently not be entered.

The colleagues are informed and are working on a solution with highest priority.

As soon as we have more detailled information about the impacts or the problem has been solved, we will inform you about it.

Trouble caused by: Problem with the power supply

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On Mittwoch, 4.6.2025, between 20:00h and 20:30h the central storage services DESY Sync & Share and EXFEL Sync & Share won't be available for a few minutes.

If you need data from storage areas of the service during the maintenance, be sure to download or synchronize them before the start of the maintenance.

The sync clients do not have to be switched off during maintenance. The data synchronization will be paused automatically and continue after the maintenance work.

Maintenance caused by: Necessary Configuration Changes on the service

The mail maintenance must be pre-scheduled from Tuesday, 3 June to Monday, 2 June 2025 due to scheduling conflicts.
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On Monday, 2.6.2025 from 08:00 h to 16:00 h maintenance work will be carried out on the central e-mail service (mail.desy.de).

During the maintenance period there will be interruptions in access via the web interface (https://mail.desy.de). Access with Outlook or Thunderbird will be limited, too. Shared folders and calendars may not be accessible for a short time.

When composing emails, please regularly back up the current status in the Drafts folder to avoid data loss.

Maintenance caused by: Update of Zimbra to the up-to-date version.

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Regular Maintenance Slot: TSM (ADSM) backup server

Time: each Tuesday, 12:00 pm - 8:30 pm
Systems: all

Impact: The TSM backup servers will be partly down. It will not be possible to restore files on the central Unix or Windows systems from backups made by the TSM.

An apology must be made in advance: It is always possible that things do not work as planned. Therefore the given ending times may not be kept as promised.

Maintenance caused by: Update of the Service

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Since Tuesday, 01.04.2025, cross-service login via the central authentication service Keycloak does not work as usual.

Normally, logging in once is enough to access multiple services. At the moment, however, this is not possible:
For example, if you log in at https://mail.desy.de or https://xwiki.desy.de, you are not automatically logged in to other services that also use Keycloak.
Currently you need to log in again for each of these other services.

The following web services are affected:

- Indico (https://indico.desy.de)
- DESY Sync & Share (https://syncandshare.desy.de)
- DESY Mail (https://mail.desy.de)
- XWiki (https://xwiki.desy.de)
- Jupyterhub (max-hub and naf-jhub)

We are working on a solution to this problem.

Caused by; Not kown

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In this storage service, the default settings for permissions when sharing a directory may lead to unplanned behaviour, which we would like to draw your attention to with this information.

The behaviour is based on the fact that the default settings also include the right to delete. The result can be that data becomes inaccessible to the person who shared the data if one of the persons with whom the data was shared moves it; this corresponds to copying it to the target folder and then deleting it in the source folder.
The files and directories are not lost, but are now in the directory tree of the person who moved them.

To work around this issue until it is fixed, the recommendation is not to move any data that has been shared with you via Sync & Share. Persons already affected will be informed directly.

A support request is in progress at the manufacturer.

If you have any questions, please contact uco@desy.de.
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On Monday, 16.06.2025, the previous printer service v02spool of the Windows terminal server winsaphr[1] will be switched off.

If you only print from winsaphr using the SAP GUI or not at all, you can ignore this information.

If you print from winsaphr from other applications, please carry out a one-time reinstallation of the printer (hr[printer name]) previously used on winsaphr. To do this, please use the new printer service v02spool11.

Instructions for installing new printers on winsaphr can be found on the Desktop of winsaphr or on the following website:
https://it.desy.de/sites2009/site_it/content/e5/e304616/e304647/infoboxContent304649/winsaphr-Druckerinstallation-2025_ger.pdf

If you have any questions, please contact v2hr-support@desy.de

[1] The Windows terminal server winsaphr is used for accessing SAP/HCM, shift planning and exchanging data with V2.

As already announced in the CUC, the Big Blue Button video conferencing software (https://conf.desy.de) will be shut down at the beginning of May 2025.
Accordingly, it will no longer be possible to use the call function in the DESY Chat (chat.desy.de).

Users who require video conferencing service should use ZOOM or DFNConf. Information about these services can be found on the following website:
https://it.desy.de/services/video_conferences
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