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Trouble
State Start date End date Subject Services Update Time
Trouble Active
Fr 2025-10-17
09:26
in progressDelays in Windows Software Distribution (DSM)
Since this week, delays have been occurring in the Windows software distribution (DSM), as the “DSM Shop” cannot be updated in some cases.

As a result, software approvals are currently taking longer than usual. The underlying cause appears to be high load on the responsible server – this is currently under investigation.

If you have any questions or urgent requests, please contact the UCO.

Thank you for your understanding.

Trouble caused by: High DSM server load
DSMFr 2025-10-17
09:41
Maintenances
State Start date End date Subject Services Update Time
Maintenance Before
Di 2025-10-28
09:00
Do 2025-10-30
12:00
Maintenance of the IP address management system QIP
From Tuesday, 28.10.2025 09:00h until Thursday, 30.10.2025 12:00h, the IP address management system QIP (https://qip.desy.de) will not be available.

As part of the maintenance, the QIP-CLI server peanut.desy.de will also be updated and will therefore also be unavailable.

Please perform any necessary device registrations before or after this period.


Maintenance caused by: Update to latest version QIP24

more information about this entry
NetzwerkFr 2025-10-10
11:30
Maintenance Before
Di 2025-10-28
07:00
Di 2025-10-28
09:00
Maintenance of the messaging service Mattermost
On Tuesday, 28.10.2025 from 07:00 h until 09:00 h, the messaging service Mattermost (https://chat.desy.de) will not be available due to maintenance work.

Maintenance caused by: Upgrade to the latest version and reload.

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MessagingFr 2025-10-17
13:34
Maintenance Inactive
Fr 2025-08-08
09:00
Mi 2025-08-13
20:00
Release of the monthly Windows Updates on every second Friday each Month
On the second Friday of every month, the monthly Windows updates are released. Please install them on your DESY Windows devices as soon as possible to ensure that they are up-to-date and secure.

To do this, connect your Windows device to the internal DESY network after the updates have been released. Use VPN if you are extern. When prompted or at the end of the day, restart or shut down your Windows device.

Seven days after the release of the updates, a forced restart of the computers will take place if this has not taken place in the meantime.


Hint:
On Wednesday which follows the release of the updates from 17:00 to max. 20:00, trouble-free working in the Windows environment cannot be guaranteed due to the monthly maintenance work on the central Windows servers.

It is recommended to log off or shut down DESY Windows devices on Wednesday before the maintenance starts. You should also log off from public Windows systems (terminal servers) beforehand.

Maintenance caused by: Windows updates and the monthly maintenance work on the corresponding central computers
Win Net Drives (H:, N:, S:)Mi 2025-07-16
13:06
Maintenance Inactive
Di 2020-07-21
12:00
Di 2020-07-21
20:30
TSM (ADSM), each Tuesday, 12:00 pm - 8:30 pm
Regular Maintenance Slot: TSM (ADSM) backup server

Time: each Tuesday, 12:00 pm - 8:30 pm
Systems: all

Impact: The TSM backup servers will be partly down. It will not be possible to restore files on the central Unix or Windows systems from backups made by the TSM.

An apology must be made in advance: It is always possible that things do not work as planned. Therefore the given ending times may not be kept as promised.

Maintenance caused by: Update of the Service

more information about this entry
BackupDi 2023-09-19
17:41
Known Issues
State Start date End date Subject Services Update Time
Info Important
Do 2025-02-13
10:12
in progressSync & Share: Unexpected behaviour when moving shared data
In this storage service, the default settings for permissions when sharing a directory may lead to unplanned behaviour, which we would like to draw your attention to with this information.

The behaviour is based on the fact that the default settings also include the right to delete. The result can be that data becomes inaccessible to the person who shared the data if one of the persons with whom the data was shared moves it; this corresponds to copying it to the target folder and then deleting it in the source folder.
The files and directories are not lost, but are now in the directory tree of the person who moved them.

To work around this issue until it is fixed, the recommendation is not to move any data that has been shared with you via Sync & Share. Persons already affected will be informed directly.

A support request is in progress at the manufacturer.

If you have any questions, please contact uco@desy.de.
more information about this entry
Sync and ShareMo 2025-03-03
08:56
Infos
No Infos